SHIPPING & DELIVERY
We are proud to offer free international shipping services that currently operate in over 200 countries and islands worldwide.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouses in Singapore and Hong-Kong will be shipped by ePacket or EMS depending on the weight and size of the product.
Orders from EU warehouses are delivered by local post service, e.g. Royal Mail for the UK.
If the warehouse is not specified, you should expect your order shipped from our Singapore logistics centre.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
What About Taxes and Duties?
The prices displayed on PluffyWorld are tax-free, which means you may be liable to pay for duties and taxes once you receive your order. We ship some orders internationally from our logistics centres in the USA, Europe and Asia, therefore you might be responsible for Customs Import Duties and/or VAT.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pluffy LLC (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great Collar. Size M came up for English Cocker Spaniel. The name and phone number are written correctly, clearly. Metal clasp works well.
Goods long Shol 2 and a half well so go
Super collar! The inscription is made clear, even in Russian.
Great collar! Thank you
It was a month, tracked places. On the dog a mixture of German Shepherd and husky weighing 22 kg, size m just) iron plaque with engraving, everything is clearly visible, not erased. Collar decorative
cute.
These are perfect for my dogs! Thank you!
Exactly as described and the inscription is great. Don't have to worry about making sure I change my dogs ID tag from collar to collar.
So adorable and looks so nice on our pup. thank you!
Great collar!
Perfect!!!Just like it’s in the picture!
fantastic buy, they asked me within 2 days for my dog's name and my number. and they accepted my number without an area code, if you like privacy. only complaint is the buckle clips a little weird, but it holds and hasn't come undone in the month and a half I've had it.
Perfect!!
ok
my doggies were happy with thier christmas presents
ordered two for my dogs. Super fast delivery and the product looks fantastic.
Got a collar. Before Surgut the order was a month. The collar is durable, the buckle is also reliable. Looking for a new collar in our city, but everything is monotonous. Decided to order via the Internet. When ordering forgot to specify the phone number and name of the dog, wrote in personal messages to the store. Answered quickly, and the collar was delivered with the name and phone number. Sent quickly without delay. Seller special thanks.
very nice product I was worried about it fitting my great dane but it fits him with a few inches to grow! will order more! came just in time!
Excellent
The collar is super, came up perfectly, the store answers the messages! The main thing my dog likes and me. Thanks to the seller, I recommend.
Heel mooie halsband en mooie gravure van de naam
perfecto
Lovely
Looks nice!
Great Product! Fast delivery!