Refunds & Returns Policy

Order Cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• you do not receive them within the guaranteed time (30 business days);
• you have received the wrong item;
• you do not want the product you have received. In this case, you have 60 days to claim your refund.

What’s your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. 

*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired.

You can do it by sending a message on Contact Us page.