SHIPPING & DELIVERY
We are proud to offer free international shipping services that currently operate in over 200 countries and islands worldwide.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouses in Singapore and Hong-Kong will be shipped by ePacket or EMS depending on the weight and size of the product.
Orders from EU warehouses are delivered by local post service, e.g. Royal Mail for the UK.
If the warehouse is not specified, you should expect your order shipped from our Singapore logistics centre.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
What About Taxes and Duties?
The prices displayed on PluffyWorld are tax-free, which means you may be liable to pay for duties and taxes once you receive your order. We ship some orders internationally from our logistics centres in the USA, Europe and Asia, therefore you might be responsible for Customs Import Duties and/or VAT.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pluffy LLC (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bought this as a gift for my husband for his early morning/late night walks with our dog. The collar is great- very bright and attractive. It is much more noticeable than a typical reflector collar. My husband said he saw a car noticeably slow down when our dog was wearing it. I also like that it is easily rechargeable. Our pup wears this in addition to her regular collar/leash.
I love these collars! I purchased them for my two pups - one orange and one green --to wear when they go outside at night at our cabin in the woods. They work wonderfully! I can see them without having to use a flashlight. I purchased one orange and one green. The green collar almost acts as a nightlight for my Milo who is going blind. It illuminates so well, that it glows a nice circle of light on the ground in front of him! I call them my little aliens because that is all you can see of them in the dark!
The dogs got a lot of attention when wearing the collars after dark. I wanted them to be noticed and they were, especially in the blinking mode.
I have 3 collars for my dog, Bleu, and have bought 5 more for friend's pups. They are great quality, you can see your pup in the dark, and the rain doesn't hurt them. Love they can be charged via USB. The Orange is my favorite.
It was a gift and I haven’t heard. But we have one for our dog and we love the bright light and that it’s rechargeable. We use her regular collar for the leash attachment but slip the lighted collar over her head when it’s dark. Great investment and really feel it keeps our pup safer!
Loved the collars so much, I immediately purchased another one for future use.
We live on a farm and at night it is so very dark. And with the help of the LED dog collar there is NO WAY our dog is not visible!! OUTSTANDING PRODUCT!!!!
really good collar definitely helps me see my black dog in the night now i don’t have to worry about him disappearing
Love this collar. This is the second one I've purchased.
I have purchased other light up products for my dogs, but these are the best products I’ve come across so far. The collars are very durable and have a bright glow. Collars have taken longer to charge than directions say, but they hold charge for up to two hours.
We love the collar. Easily adjustable, glows brightly in our neighborhood without street lights. Nice to have the two flashing settings, too.
Bon collier lumineux. Rechargement par câble universel - usb. A voir sur la durée si résistant. Envoi rapide, je recommande
Already had one of your collars one the past. Loved it so I came back to you and bought a fresh collar for my love.
The collar is just what we needed to let our dog out at night. It is bright and very easy to recharge
Great collar! XS fits perfectly for my Spitz.
Have had a similar illuminated collar for a few years and really liked it. Changing batteries was a non-plus so we searched out a rechargeable illuminated collar. We are quite pleased with the quality.We have yet to recharge and use twice daily.
No more trouble locating a jet black dog in the dark
Love this Collar, have bought some for gifts for others
i and my dogs love it. Thanks again.
Awesome collar!